How to Contact Us Our phones are staffed from 7AM to 4PM Pacific Time, Monday thru Friday. 714 730-4034 714 730-6032 fax 866 898-0145 toll free Our address: 2681 Dow Avenue, Suite C1 Tustin, CA 92780 Warranty and Return Policy All our parts are guaranteed for 30 days from the date of purchase. If you receive a part that does not perform to the manufacturers specifications, please do the following: - contact us and get a return authorization - return it within 30 days from when we shipped it, and we will provide an exchange or refund of the full purchase price of the part. Returns not related to warranty or defect may be subject to a restocking fee. We can't accept returns that don't have an authorization, are past 30 days, or are returned improperly. Pricing and Payment Details Passives Direct, Inc. offers several payment options to customers based on a review of their financial history. Options include: COD, Wire Transfer, Net Terms and Credit Card. All prices quoted are in U.S. Funds. California residents wll be charged 7.75% sales tax unless we have a valid CA sales tax resale certificate on file. You may print this document below and fax it to us at 714 835-3304. Please select either MS Word or Adobe PDF format. Resale Cert.doc  ResaleCert.pdf   There is no minimum order, however, orders of less than $20.00 before shipping is added will have an additional $4.50 handling charge. Payments can be made using American Express, MasterCard, or Visa. C.O.D. orders are accepted from U.S. addresses, and may be subject to an additional COD charge. Purchase Orders are accepted from companies which have set up a net terms account with us. Please contact us in advance before using the purchase order option if this is your first time ordering. Shipping Options We ship all in-stock orders within one business day. Any possible exceptions will be noted in the "description" of the part. We use FedEx and UPS as our primary delivery services for both domestic and international shipments. Unless otherwise requested, items will be shipped FedEx 3-Day economy for U.S. destinations and FedEx International Priority for international destinations. We can also use your FedEx or UPS account to bill shipping charges. Privacy Policy and Secure Ordering We will use reasonable efforts to prevent the disclosure or use of your personal information. We will not sell, share, or rent your information. Please note that no credit card information is retained beyond the time necessary to complete the transaction.